About This Program

Customer Service is one of the essential components in most successful Companies today. Providing a good customer service over the phone has been a norm, helping companies to boost up the branding of their products and services via customer experience. Therefore, good tele-customer service skills are essential for most company’s tele-consultant or representative being the ambassador for the company to ensure customer satisfaction and addressing the customer’s concern.

The Tele-Customer Service Program designed for participants who deliver customer service over the phone and equipped themselves with the right skills and technique allowing them to sharpen their interpersonal skills in meeting their customer needs and objectives through effective telephone skills.

Learning Outcome

I would like to register now

In line with the recent announcement, face-to-face training & workshops are allowed to be conducted starting 10 June 2020. Please enquire within should you wish to run the program via face-to-face delivery.

At Quest, we're committed to creating a safe training environment; we have put in place new and enhanced initiatives to ensure your safety, health and comfort. Please click here to learn how we're making training safe for you

Stanley Goh

Partner & Consultant, Quest Learning,

Stanley is a Certified Professional Trainer (CPT), IPMA, UK and also a Certified  Mental Toughness Facilitator (MTRI), USA. He has more than 15 years of  experience in business development and training in various  organizations and industry. He started his career in Public Bank in 2005 and  proceed to be the in-house Sales Capability Trainer in Ambank, developing the sales capabilities of more than 100 SME Relationship Managers nationwide. His last held position as in-house Trainer and Training Manager of a renowned Credit Reporting  Agency  in  Malaysia,  leading a group of L&D team and developing the L&D framework for the Organization. His areas of expertise are in Mindset Change, Team Dynamics, Leadership Communication and Youth Development.

Stanley’s passion on delivering effective training has been a tremendous one for various Organization and his energetic, lively training delivery is one of a kind where participants are able to learn through his experiential learning in both business and real life experiences, allowing them to have full learning  capabilities experiences throughout the programs.


Who is QUEST

QUEST Learning's mission is to Help Organizations Improve Performance, Productivity and Profits through results-based consulting, training and coaching.

Since 1984, we worked with numerous global brands and hundreds of organizations throughout Asia-Pacific, providing tangible results and measurable improvements.

With offices in Malaysia, China, Singapore and China-Hong Kong, we are in position to service clients regionally with a highly competent and experienced team with multi-language capabilities through multiple platforms.

We provide organizational and industry-specific solutions in 6 key areas:

What makes us different:


Register Now to enjoy 60% discount :

Normal Registration Fees: RM 1300

Now Recovery MCO only @ RM500 *HRDF Claimable

For enquiries, kindly contact:

Lucas: 016-731 3311 / lucas.yeap@qscasia.com
An: +6016-306 1557 / an.fong@qscasia.com