Customer Service is one of the essential components in most successful Companies today. Providing a good customer service over the phone has been a norm, helping companies to boost up the branding of their products and services via customer experience. Therefore, good tele-customer service skills are essential for most company’s tele-consultant or representative being the ambassador for the company to ensure customer satisfaction and addressing the customer’s concern.

The Tele-Customer Service Program designed for participants who deliver customer service over the phone and equipped themselves with the right skills and technique allowing them to sharpen their interpersonal skills in meeting their customer needs and objectives through effective telephone skills.

Stanley Goh

Partner & Consultant, Quest Learning,

Stanley is a Certified Professional Trainer (CPT), IPMA, UK and also a Certified Mental Toughness Facilitator (MTRI), USA. He has more than 15 years of experience in business development and training in various organizations and industry. He started his career in Public Bank in 2005 and proceed to be the in-house Sales Capability Trainer in Ambank, developing the sales capabilities of more than 100 SME Relationship Managers nationwide. His last held position as in-house Trainer and Training Manager of a renowned Credit Reporting Agency in Malaysia, leading a group of L&D team and developing the L&D framework for the Organization. His areas of expertise are in Mindset Change, Team Dynamics, Leadership Communication and Youth Development.

Stanley’s passion on delivering effective training has been a tremendous one for various Organization and his energetic, lively training delivery is one of a kind where participants are able to learn through his experiential learning in both business and real life experiences, allowing them to have full learning capabilities experiences throughout the programs.

QUEST Learning's mission is to Help Organizations Improve Performance, Productivity and Profits through results-based consulting, training and coaching.

Since 1984, we worked with numerous global brands and hundreds of organizations throughout Asia-Pacific, providing tangible results and measurable improvements.

With offices in Malaysia, China, Singapore and China-Hong Kong, we are in position to service clients regionally with a highly competent and experienced team with multi-language capabilities through multiple platforms.

Stanley Goh

Register Now to enjoy 60% discount :

Normal Registration Fees: RM 1300

Early Bird until 31 May 2021 only @ RM500 *HRDF Claimable