1-Day Workshop by Quest Learning

The Managerial Moment of Truth

The Essential Step in Helping People Improve Performance  

14 February 2018 (Wed) 10.30AM - 3.30PM Quest Learning Centre, Wisma Quest, Fraser Business Park, Kuala Lumpur  

Only 20 spots are available for this workshop. Reserve yours now!

"Truth. It’s an ugly word but somebody’s got to say it. Managers, in particular, have got to say it, understand it, and utilize it in a manner that increases productivity and long-term growth."

"Real" truth-telling can add anywhere from 25% to 40% more actual capacity to organizations, without adding significant cost. 

Unfortunately, many managers mistakenly think they have only one of two unpleasant choices when dealing with the truth: 1) to have a contentious confrontation, or 2) to avoid the situation, neither of which promotes a lasting change.

So How to Recognize and Change Performance Patterns?

Getting to the truth must be more important than feeling comfortable and protecting egos. For every manager, there are critical moments that occur regularly, referred to as MMOTs, or “Managerial Moments of Truth.”

These moments include two distinct events: 1) The awareness that there is a difference between what you expected and what was delivered, and 2) The decision about what to do with that information. 

Whatever the manager decides, a managerial moment of truth has happened. 

The way you deal with these moments will either trap you in a cycle of limitations making your work life harder or enable you to unleash crucial capacity, align your team, and increase the impact of your leadership.  

The Managerial Moment of Truth

Helping Organizations Improve 40% Productivity

The four-step MMOT technique is an outcome-oriented method and includes:

Step 1: Acknowledge the truth Step 2: Analyze how it came to be that way Step 3: Create an action plan for what needs to change Step 4: Establish a feedback system to track the improvement  

At the end of this 1-Day workshop, you will be able to:

Develop an open and honest environment in which critical information can be included in strategic decisions. 

Bring out the best in the people with whom you work. You might want each team member to be: 

  • Exceptional in performance 
  • Competent to do the job 
  • Self-generating 
  • Able to learn and improve 
  • A team player 
  • A valued member of the team 
  • A professional who can always be counted on 
  • A thought leader for the other team members  

Who Should Attend All management levels and those who seek overall self-improvement, high performance and productivity.  

This workshop starts in:


Date: 14 February 2018 (Wed) Time: 10.30AM - 3.30PM Venue: Quest Learning Centre, Wisma Quest, Fraser Business Park, Kuala Lumpur  

Official Fee: RM480

CPT Special Fee: RM180

Only 20 spots are available for this workshop. Reserve yours now!

Meet Your Instructor, Jessica See

Jessica See is one of the founders of COLT Academy Pte Ltd. She is a Certified Professional Trainer, IPMA UK, Certified Professional Coach, Certified Neuro-Linguistic Programming practitioner, NFNLP USA and Certified Neuro-Semantics practitioner, ISNS. She was the founder of Image Coach International Pte Ltd before she set up COLT Academy. 

A writer and editor by profession, she spearheaded the launch of a business magazine for working women called Woman At Work in 1989. She was Managing Editor and Editor for nine years before she retired in 1997. 

Besides editing books for top publishing houses on a freelance basis, she has also written her own book Making an Impact as a Trainer and is now completing another book called Dare to Live. She also contributes regularly to magazines like PRIME, Next, and Straits Times. 

She has been invited to be keynote speaker at many international business conventions in Singapore, Malaysia, Australia and New Zealand. Today, she is also in high demand for corporate workshops in the areas of Personal Branding, Personal Effectiveness for Managers, Persuasive Communication, Stress Management, Health and Nutrition, as well as one-to-one health and life coaching. She has also been personally trained by Robert Fritz, author of Path of Least Resistance and Managerial Moment of Truth (MMOT) to train the MMOT workshops in Asia. She is also a co-trainer and coach for the Certified Professional Trainers Programme. 

Some of her past clients include Health Promotion Board Singapore, UOB, ANZ, GE Money, Sembcorp, Equinix, Kinergy. Her passion lies in helping people to Be More, Do More and Have More in their lives. She believes in head-to-toe transformation - starts with the mind all the way to the feet taking you where you want to go!  

For queries, please contact Melissa at 603-8933 6219 or email us at workshop@qscasia.com